Terms of Service
Updated February 1, 2026
1. Introduction
These Terms of Service (the “Terms”) govern your access to and use of the website located at https://www.acodei.com (the “Site”), including its subdomains and mobile-optimized versions, and any products and services offered through the Site (collectively, the “Services”).
These Terms supplement and incorporate by reference Acodei’s:
- Privacy Policy (the “Policy”) located at https://www.acodei.com/privacy, and
- Data Processing Addendum (the “DPA”) located at https://www.acodei.com/dpa.
The Site and Services are provided by Acodei Software, LLC (“Acodei,” “we,” “us,” or “our”). “You” and “your” refer to any user, visitor, or customer who accesses or uses the Site or Services, whether or not registered.
2. Services
Acodei provides a software service that helps users synchronize data between third-party platforms, including payment platforms and accounting platforms, as enabled by the user (the “Services”). Certain features may require you to connect third-party accounts (such as Stripe and QuickBooks Online) and authorize Acodei to access and process data on your behalf.
We may also offer professional services or custom work for certain customers. Any professional services will be governed by these Terms unless Acodei and you execute a separate written agreement.
3. Acceptance
By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, and the DPA.
If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
4. Updates to Terms and Services
Acodei may modify these Terms, the Site, or the Services from time to time. If we make material changes, we may provide notice via the Site, by email, or through the Services. Continued use of the Services after the effective date of any update constitutes acceptance of the updated Terms.
5. Support Services
If you have questions or complaints regarding the Site or Services, please contact us as indicated on our contact page. We may offer support via ticketing, email, or live chat. We will use commercially reasonable efforts to respond in a timely manner. You agree to provide sufficient details so we can identify and address your request.
6. Payments
You must provide valid and current billing information. Except where required by law, all purchases are final and non-refundable.
If we detect a chargeback or if any payment is not received for any reason, you agree to promptly pay all amounts due upon notice. Any failure or inability by us to process payment does not relieve you of your payment obligations.
You authorize us (and our payment processor) to charge your payment method for recurring subscription fees and applicable taxes, and such authorization remains effective until you cancel your subscription.
We use third-party payment processors to bill you. The processing of payments is subject to the payment processor’s terms, conditions, and privacy policies. Acodei is not responsible for errors, fees, or currency conversion charges imposed by payment processors.
7. Price Adjustments and Billing Plans
Acodei may change pricing for Products or Services from time to time. We will communicate price changes in advance via the Site, email, or other reasonable means.
Acodei may offer multiple billing plans with different pricing and features. By selecting a plan, you agree to its pricing and terms.
Legacy Billing Plans: Acodei may, at its discretion, allow customers to remain on legacy plans or transition customers to current plans with advance notice.
8. Account Registration and Security
To use certain features, you may need to create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us promptly if you suspect any unauthorized access or security breach relating to your account.
9. Third-Party Accounts, Authorizations, and Data Accuracy
9.1 Third-Party Platforms
The Services may integrate with third-party platforms (such as Stripe and Intuit QuickBooks Online) that are not owned or controlled by Acodei. Your use of those third-party platforms is governed by their terms and policies.
9.2 Authorization
By connecting a third-party account, you authorize Acodei to access, retrieve, transmit, process, and synchronize data from and to such third-party platforms on your behalf, as necessary to provide the Services. You represent and warrant that you have obtained all rights, permissions, and consents required to grant these authorizations.
9.3 Data Integrity and Customer Responsibility
You are responsible for reviewing outputs and ensuring the accuracy and appropriateness of synchronized data for your accounting, reporting, and compliance needs. The Services are not a substitute for professional accounting, tax, or legal advice.
10. Account Suspension and Termination
Acodei encourages users to report violations of these Terms.
We may deactivate, suspend, freeze, or terminate accounts at our discretion upon an actual or alleged breach of these Terms, or to protect the security, integrity, or availability of the Services.
Suspension or termination of your access by integrated partners (including Intuit or Stripe) may result in suspension or termination of your access to Acodei.
We may report activity we believe violates applicable law to law enforcement or regulators.
11. Service Eligibility
Acodei does not knowingly provide Services to persons under eighteen (18). If you are under 18, you may only use the Services under supervision of a parent or legal guardian. Acodei does not knowingly collect personal information from persons under 18 and will delete such information if discovered.
12. Prohibited Activities
You agree not to undertake, motivate, or facilitate use of the Site or Services to:
- Violate these Terms or applicable laws
- Infringe intellectual property or privacy rights of others
- Distribute unlawful, harmful, or abusive content
- Collect or disseminate personal information without consent
- Use automated processes (robots, spiders) to scrape, index, or extract data from the Site or Services without authorization
- Introduce malware or harmful code
- Impose unreasonable load on infrastructure
- Intercept or monitor activity without express authorization
- Reverse engineer, decompile, or attempt to extract proprietary code except to the extent permitted by applicable law
13. Ownership
All trademarks, copyrights, service marks, trade names, and other intellectual property rights in the Site and Services are owned by or licensed to Acodei and protected by applicable laws. Nothing in these Terms grants you any ownership rights in the Site or Services.
14. Licenses
14.1 Limited License
Acodei grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Services you have purchased, subject to these Terms.
14.2 User Content License
You grant Acodei a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and process content and data you provide to the Services solely to provide and improve the Services, comply with law, and enforce these Terms.
14.3 Feedback
You grant Acodei a perpetual, irrevocable, royalty-free license to use feedback or suggestions you provide, without obligation to you.
15. Representations and Warranties
You represent and warrant that:
- Your use of the Site and Services will comply with these Terms and applicable laws, and
- You have all necessary rights and permissions to provide data to Acodei and authorize Acodei to process it as described in these Terms, the Privacy Policy, and the DPA.
16. Term and Termination
These Terms begin on the earlier of your first access to the Site, your first use of the Services, or when Acodei begins providing Services to you.
These Terms terminate upon the earliest of:
- Your account deactivation, suspension, or deletion
- Termination of your access to the Services
- Acodei’s termination of these Terms
- Acodei’s decision to discontinue the Site or Services
16.1 Termination by You Without Cause
You may terminate your subscription at any time in accordance with the cancellation procedures provided through your account or the Services.
16.2 Termination for Cause by Acodei
These Terms may terminate automatically if you breach them. Upon termination, your rights to use the Site and Services cease.
17. Data Retention and Deletion
Acodei retains customer data while accounts are active in order to provide the Services. Upon cancellation or termination, Acodei typically retains customer data for up to 30 days and then deletes it, subject to operational recovery needs and legal obligations. Additional details are described in the Privacy Policy and the DPA.
18. Third-Party Links
The Site and Services may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. Acodei is not responsible for third-party websites, products, services, or promotions.
19. Privacy
By using the Services, you agree to our Privacy Policy and the DPA. Please review them for details regarding collection, processing, storage, and disclosure of personal information.
20. California Privacy Rights
We do not sell personal information. California residents may request information about disclosures as described in our Privacy Policy. Requests may be submitted to support@acodei.com. Please allow up to thirty (30) days for a response.
21. DMCA Notice
If you believe content on the Site infringes your copyright, notify us with the subject “Takedown Request.” Your notice must include:
- Your signature and identification (or authorized agent)
- A description of the copyrighted work and the allegedly infringing material
- Your contact information
- A statement under penalty of perjury that you have a good faith belief the information is accurate
22. Disclaimer of Warranties
The Site and Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. Acodei does not warrant that the Services will be uninterrupted, error-free, secure, or produce particular results.
23. Disclaimer of Damages
To the fullest extent permitted by law, Acodei will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption, loss of data, or loss of goodwill, arising out of or related to your use of the Site or Services.
24. Limitation of Liability
To the fullest extent permitted by law, Acodei’s total aggregate liability for all claims arising out of or related to these Terms or the Services will not exceed the greater of (a) the total fees paid by you to Acodei during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $50.00.
Some jurisdictions do not allow certain limitations of liability, so this limitation applies to the maximum extent permitted by applicable law.
25. Indemnification
You agree to indemnify, defend, and hold harmless Acodei and its affiliates, officers, employees, agents, licensors, and representatives from and against third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your breach of these Terms, or
- Your use of the Site or Services, including use in combination with your business platform, or allegations that your data or use infringes a third party’s rights.
26. Force Majeure
Acodei is not responsible for failure or delay in performance due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, pandemics, government actions, and failures of utilities, communications, or third-party services. Acodei will use commercially reasonable efforts to resume performance as soon as practicable.
27. Governing Language
If these Terms are translated, the English version controls in the event of conflict.
28. General Provisions
Assignment: These Terms inure to the benefit of successors and permitted assigns. You may not assign these Terms without Acodei’s prior written consent. Acodei may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Content Moderation: Acodei may review and remove content delivered through the Site or Services in its discretion.
Entire Agreement: These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between you and Acodei regarding the Services, unless superseded by a written agreement signed by both parties.
Equitable Remedies: You acknowledge that breach may cause irreparable harm and Acodei may seek equitable relief without the requirement of posting a bond.
Export Controls: You will comply with applicable export laws and restrictions.
Newsletters: You may opt in and unsubscribe via links in communications.
No Relationship: You and Acodei are independent contractors. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.
Notices: Notices must be in writing and are deemed delivered upon personal delivery, upon sending by email during business hours, upon receipt by certified mail, or upon delivery by overnight courier. Each party agrees to electronic documents and electronic signatures.
Severability: If any provision is held unenforceable, it will be modified to the minimum extent necessary to reflect the parties’ intent, and the remaining provisions remain in full force and effect.
Taxes: You are responsible for all taxes associated with your use of the Services, excluding taxes on Acodei’s income.
No Waiver: Failure to enforce a provision is not a waiver of the right to enforce it later.
29. Dispute Resolution; Arbitration; Class Action Waiver
Class Action Waiver: Claims must be brought on an individual basis, not as a class, consolidated, or representative action.
Waiver of Jury Trial: The parties waive the right to a jury trial for any dispute arising under these Terms.
Governing Law: These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Arbitration: Any dispute arising out of or related to these Terms will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Mediation Procedures.
Arbitration Venue: The arbitration will be conducted in Delaware, USA, in English.
Arbitrator Authority: The arbitrator may award injunctive relief only as necessary for the individual claim.
Timing: Arbitration will be concluded and an award issued no later than 120 days after filing unless extended by written agreement of the parties.
Fees: If a dispute is brought outside this section, the other party may seek dismissal and recovery of reasonable attorneys’ fees and costs as permitted by law.
30. Contact
If you have questions about these Terms or the Services, contact us at:
https://www.acodei.com/contact
support@acodei.com